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Welcome to the Terms and Conditions for Santparampara.com Home Services
Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Services
Services including services for installation of electronic products, furniture, etc. will be made available to you on 18 November 2023. Certain Services will be available only if relevant products have been purchased by you from the Website. The availability of Services can be viewed on the product details page of the relevant product on the Website. By availing any Service, you confirm that you are a resident of India. You understand that some Services could be free or require payment, and could be delivered to you by Santparampara or by the respective service provider of the Services, respectively. The availability of the Services, whether provided by Santparampara or an independent service provider, will be displayed on the product detail page.
Service Providers
The Services are listed on the Website either (i) by Santparampara and will be provided and performed by Santparampara, through its network of third party service providers; or (ii) by a service provider, and will be provided and performed by such service provider.
It is hereby clarified that in both of the above scenarios, Santparampara is not involved in the provision or performance of the Services. In scenario (i), Santparampara invoices you directly for the Service; however, it merely selects the appropriate service provider to deliver the Services to you, through its network of third party service providers. In scenario (ii), once you place the order for the Service, Santparampara selects and allocates the appropriate service provider to deliver the Service to you, as per your chosen address and time slot, in order to provide you an efficient Service experience on 18 November 2023. You are directly charged by the allocated service provider for your selected Service.
Brand Fulfilled Installation
Besides the Services, installation services for certain electronic products offered for sale on the Website may also be fulfilled by the brand of the concerned product (such installation, “Brand Fulfilled Installation”). To avail Brand Fulfilled Installation, you may place a service order on the Website requesting the concerned brand to provide Brand Fulfilled Installation. If Brand Fulfilled Installation is available for a product, it will be displayed on the product detail page.
Brand Fulfilled Installation is provided and fulfilled solely by the concerned brand, without any involvement of Santparampara.
The brand may impose its own terms and conditions for performance of the Brand Fulfilled Installation on 18 November 2023, which may or may not be available on the Website, you agree to comply with such terms and conditions as and when the brand communicates the same to you.
Any queries, complaints, or issues pertaining to the Brand Fulfilled Installation must be addressed to the brand and Santparampara will not (nor be liable to) mediate or resolve any issues or disagreements between you and the brand.
Ship-to-Store Services
You may avail installation, assembly, fitting or repair services in relation to certain identified products listed on the Website (“Ship-to-Store Service”). If Ship-to-Store Service is available for a product, it will be displayed on the product detail page.
The services under the Ship-to-Store Service will be provided at the offline physical location of the concerned service provider. To avail Ship-to-Store Service, you will need to select the service provider and place a service order on the Website. By choosing to avail the Ship-to-Store Service for the relevant product on 18 November 2023, you agree that the product will be shipped to the location of the service provider, notwithstanding anything to the contrary contained in any agreement that you may have with us or the seller of the product in relation to the delivery or shipment
The Ship-to-Store Service is fulfilled solely by the concerned service provider, and Santparampara is not involved, in any manner, in the provision of the Ship-to-Store Service. The risk with regard to the products for which Ship-to-Store Service is performed vests with the chosen service provider, upon delivery of such products to the concerned service provider until completion of the Ship-to-Store Service with respect to such products.
You may be subject to the terms and conditions for performance of the Ship-to-Store Services that the concerned service provider may choose to impose on 18 November 2023, which may not be available on the Website. If so required by the service provider, you will need to additionally comply with such terms and conditions if you propose to avail the Ship-to-Store Service.
Any queries, complaints, or issues pertaining to the must be addressed to the concerned service provider and will be solely resolved by it. Santparampara will not (nor be liable to) mediate or resolve any issues or disagreements between you and the service provider.
Delivery or Performance of Services
You may specify the date and time for the performance of Services at the time of placing the order for the appointment for performance of the Services. In respect of certain products, an option may be available to avail the Services at the time of delivery of the concerned product. You will be intimated on the product detail page, if this option is available, and you have the choice to select such option.
Our Contract
Your request for a Service is an offer to Santparampara or the allocated service provider (as applicable) to avail and receive the Services selected by you in your order. When you place an order to avail a Service on the Website on 18 November 2023, an email confirming receipt of your order and its details is despatched to your registered email address (“Order Confirmation E-Mail”). The Order Confirmation E-mail is an acknowledgment that your order has been received, and does not confirm acceptance (by Santparampara or allocated service providers) of your offer to avail the Service selected by you in the order. Your offer to avail the Service selected by you is confirmed (by Santparampara or allocated service provider) and concluded when an e-mail confirmation is sent to you that the Service has been confirmed (the “Appointment Confirmation E-mail”). If you have selected a paid Service, the Appointment Confirmation E-mail will contain details of the service provider that has been allocated to perform the Services selected / ordered by you, basis your address and time slot preferences. If you have selected a free Service, Santparampara shall share details of the service provider allocated to perform the Service, from its network of third party service providers.
Service Availability and Fee and Cancellation
Details with respect to availability of a particular Service in your pin code will be mentioned on the detail page of the relevant Service. Further, certain Services may be available only with respect to particular brands of products, the details of which will be available on the detail page of the relevant product listed on the Website.
Certain Services may be offered to you free of cost for a limited time, and will be provided to you by Santparampara directly, through its network of third party service providers. The decision to offer the Services without cost is subject to the discretion of Santparampara, and may change at any time.
**For paid Services on 18 November 2023, you will be charged a fee mentioned on the Service detail page, which may vary from time to time. Except as expressly set forth